All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
Points to remember:
- We accept returns within 48 to 72 hours of receiving the shipment. You have to inform our customer service team and report the issue.
- Please contact our customer service to report the issue and the customer service executive will provide you the address where the product needs to be returned.
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
- Refund process will be initiated once the seller has received the product(s)
- We will refund the money the way payment was made.
- We will refund the purchase amount along with the shipping cost bourne by you. You will have to provide us with the proof of shipping cost.
- In quality control product we require batch no, and manufacturing date.
Item received in damaged condition or manufacturing defect or wrong item:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us within 48 to 72 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
Return related FAQ’s
- If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.